Shipping & Returns
Shipping Policy
Standard Shipping - USPS, Ground and International
Please allow 1-2 business days for us to process, package and ship your order. We'll send you tracking information when your order has shipped. USPS, Ground and International delivery times quoted at checkout are estimates and are not guaranteed.
International shipping costs do not include customs fees and taxes. You are responsible for any customs fees and taxes on shipments being delivered outside of the US.
Guaranteed Express Shipping - FedEx 2 Day and FedEx Overnight
Express orders will ship same day if placed before 2:00 PM CT, or next business day if the order is placed after 2:00 PM CT. We'll send you tracking information when your order has shipped. FedEx 2 Day and FedEx Overnight delivery times are guaranteed.
Item Availability
We strive to keep items in stock and ready to ship. If an item is out of stock or backordered, we’ll email you an estimated shipping date, at which time you may choose to wait or cancel the order.
Items that are made to order (e.g. carpet, floor mats, driveshafts) may not ship at the same time as other items in your order.
Store Pickup
Online order pickup is available at 1744 E Trafficway St, Springfield, MO 65802. Please place your order on the website, then email us your order number to hold for pickup. We'll refund shipping costs and let you know when your order is ready.
Hours of Operation
Mon-Fri, 8am-5pm CDT
Closed for major US holidays
No shipping on US postal holidays
Return Policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with part labels and in its original packaging. You’ll also need proof of purchase. Items sent back after 30 days or in used condition may incur a restocking fee or be refunded as store credit.
To start a return, you can contact us at sales@miatadepot.com. If your return is accepted, we’ll send you a return form with instructions on how and where to send your package. Items sent back to us without first requesting a return may be refused, incur a restocking fee or be refunded as store credit.
The original shipping cost is non-refundable. You will also be responsible for return shipping costs unless approved otherwise. Please keep the return tracking number for your records.
You can always contact us for any return question at sales@miatadepot.com.
Damages and Issues
Please inspect your order upon receipt and email us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), clearance items, and gift cards. Please email us if you have questions or concerns about your specific item.
Exchanges
We do not process exchanges. The fastest way to ensure you get what you need is to follow our 30-Day Return Policy. Once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.